TheGem - Creative Multi-Purpose & WooCommerce WordPress Theme

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This is a support topic for TheGem

The intention of this topic is to give you the opportunity to discuss problems and difficulties with other Festinger Vault customers, e.g. how to address incompatibilities or fix bugs, report malfunctioning features, or get help on how to configure this download.

:warning: You can ask us for update requests here as well! :love_you_gesture:

To request an update of a particular theme or plugin, kindly let us know your preferred version number and we will update it as soon as possible. Although update requests usually do not make much sense because we publish them as soon as they are available and we have the time to upload them.

TheGem 5.3.3 update please

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TheGem has been updated to 5.3.3

Hey festinger, after TheGem upgrade to 5.3.3 i got the white screen error saying: A critical error has occurred on this site. Please check your site administration email inbox for more information. Please help!


What critical error did you get? Would you be able to send me the exact error message, please?

There is a new version of TheGem Demo Import (for Elementor) plugin available. Your current version is 5.3.1. Update to 5.3.3.

Is this available anytime soon?

I got this error when i try to import demo content. I checked php upload limits etc. There is not any mistake. Can you help me?



What is your PHP upload max size?

Because this theme is importing the demo files directly from the developer its servers and it should be a limitation of your hosting.

php_value max_input_vars 4000

php_value max_execution_time 180

php_value memory_limit 256M

php_upload_max_filesize 256M

there is not any problem about limits. I contacted with my hosting provider. Waiting for their answer.


Hi there, also there is a problem about updating import plugin. It’s not working and update just waiting.


Please note that the import of demo content is not available with our services.

TheGem - Creative Multi-Purpose & WooCommerce WordPress Theme has been updated to 5.4.1

TheGem theme update pls.


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TheGem - Creative Multi-Purpose & WooCommerce WordPress Theme has been updated to 5.5.0

Please update TheGem - Creative Multi-Purpose & WooCommerce WordPress Theme 5.5.0 to 5.6.1. @FestingerUpdates